Payment Policy

Booking and payment of tours

You can pay and book through the Internet or our website. This is the easiest, safest, and fastest way to reserve and pay for your adventure.

You can also contact us via email at info@southadventure.is

You can book and pay via phone, the phone number is +354 867 3535

In some cases, you can pay when you arrive, but this is only possible in special circumstances.

All our tours are available as Private Tours

You can make the most of your valuable time in Iceland by choosing the option of a customized private tour.
If you are traveling independently, with your family, a group of friends, or colleagues, private tours are designed to cater to your specific interests and time constraints.

The price for all private tours is an additional 80.000 ISK with a minimum of 3 persons.

Small group

If otherwise not stated, for most of our tours the max guide-to-client ratio is 1:14

Minimum number of passengers

There is a minimum of 2 people for most of our trips. We usually run the trips on the guaranteed departure dates. If you are interested in some trips and are travelling solo we can put you on a waiting list and contact you if more people book the trip.

Few of our tours have a minimum of 3 persons. The reason for this is the nature and logistics of the tour. We can put you on a waiting list and contact you if more people book the trip.

Currency exchange

All prices are in ISK (Icelandic Krona) and all invoices are in ISK.

If requests are in any other billing currency, Southcoast Adventure reserves the right to add an exchange surcharge to the package price before the final payment has been made in case of any currency fluctuations. After the final payment has been made, no surcharges will be applicable.

All adventure trips are weather and condition-dependent and we reserve the right to change your itinerary or cancel your trip last minute with your safety in mind.

Cancellations & refunds

Day tours:

Cancellations with more than 48 hours ‘ notice before departure of the trip will be refunded fully.

Cancellations with less than 48 hours ‘ notice before departure of the trip will not be refunded.

Multi-day tours:

Cancellations with more than 42 days before departure leaves you with an 80% refund of multi-day tours. 20% is non-refundable, due to the fact that arrangements have already been made for you on the trip.

Cancellations less than 42 days before departure leave you with a 50% refund. 50% are non-refundable, due to the fact that arrangements have already been made for you on the trip.

Cancellations with less than 72 hrs notice are non-refundable.

In case of a no-show on any of our trips, refunds will not be made.

All cancellation fees held by Southcoast Adventure are only intended to cover our direct cost of canceling your tour.

All complaints must reach Southcoast Adventure within 5 days from the completion of your tour. Otherwise, possible compensation is not valid.

Safety

Weather conditions

In Iceland, all itineraries are designed to be flexible taking weather conditions into account. All adventure trips and outdoor activities are weather and condition dependent and we reserve the right to change your itinerary or cancel your trip with your safety in mind. At Southcoast Adventure your safety is our priority.

Please keep in mind that the weather changes fast on our northern island and with it, conditions change. Our guides are specially trained to deal with changing conditions and their number one priority is to make decisions with your safety in mind.

Please be aware of this and respect your guide’s authority to do so. This is especially valid for winter travel in Iceland.

Assumed risk

All adventures and glacier tours are undertaken on the responsibility of its participants. Southcoast Adventure does not assume any responsibility for accidents that are caused by its customers or can be traced to their own actions. All customers are to realize that all outdoor activities carry an inherent risk.

Appropriate footwear and suitable outdoor clothing must be worn.

We reserve the right to refuse participation to clients we believe are under the influence of alcohol or drugs, in such circumstances no refunds shall be given.

Our guides reserve the right to refuse participation to any customer whose conduct or manner is likely to cause offense, upset, or put other passengers in danger.

All adventure trips are undertaken on the responsibility of their participants. Southcoast Adventure does not assume any responsibility for accidents that are caused by its customers or can be traced to their own actions.

Personal belongings

Passengers are responsible for the safety of their own belongings. We accept no responsibility for loss or damage to personal belongings or baggage.

Age limit

The age limit for all our tours is 6 years old. If you have children under the age of 6 years, please contact us and we can discuss which tours could be suitable for your child.

What is the age limit to go snowmobiling?
To drive the snowmobile, you need a valid international car driver’s license. For sitting at the back of the snowmobile, the age limit is 6 years old.