FAQ

Safety

In Iceland all itineraries are designed to be flexible taking weather conditions into account. All adventure trips and outdoor activities are weather and condition dependent and we reserve the right to change your itinerary or cancel your trip with your safety in mind. At Southcoast Adventure your safety is our priority. Please keep in mind that the weather changes fast on our northern island and with it, conditions change. Our guides are specially trained to deal with changing conditions and their number one priority is to make decisions with your safety in mind. Please be aware of this and respect your guide’s authority to do so. This is especially valid for winter travel in Iceland.

 

Assumed risk                    

All adventures and glacier tours are undertaken on the responsibility of its participants. Southcoast Adventure does not assume any responsibility for accidents that are caused by its customers or can be traced to their own actions. All customers are to realize that all outdoor activities carry an inherent risk.

Appropriate footwear and suitable outdoor clothing must be worn.

We reserve the right to refuse participation to clients we believe are under the influence of alcohol or drugs, in such circumstances no refunds shall be given.

Our guides reserve the right to refuse participation to any customer whose conduct or manner is likely to cause offense, upset or put other passengers in danger.

 

Booking and payment of tours
  1. You can pay and book through the internet, through our website www.southadventure.is. This is by far the easiest, safest and fastest way to reserve and pay for your adventure.
  2. You can also contact us via email at info@southadventure.is
  3. You can book and pay via phone, the phone number is +354 867 3535
  4.  Sometimes you can pay when you arrive, but this is only possible in special circumstance.

 

Cancellations & refunds

Day tours:

Cancellations with more than 48hrs notice before departure of the trip will be refunded fully.

Cancellations with less than 48hrs notice before departure of the trip will not be refunded.

 

Multi-day tours:

Cancellations with more than 42 days before departure leaves you with an 80% refund of multi-day tours. 20% are non-refundable, due to the fact that arrangements have already been made for you on the trip.

Cancellations with less than 42 days before departure leaves you with a 50% refund. 50% are non-refundable, due to the fact that arrangements have already been made for you on the trip.

Cancellations with less than 72 hrs notice are non-refundable.

 

In case of a no-show in any of our trips, refunds will not be made.

All cancellation fees held by Southcoast Adventure are only intended to cover our direct cost of cancelling your tour.

All complaints must reach Southcoast Adventure within 5 days from completion of your tour. Otherwise, possible compensation is not valid.

 

All our Tours are available as Private Tours

You can make the most of your valuable time in Iceland by choosing the option of a customized private tour.
If you are travelling independently, with the family or a group of friends or colleagues, private tours are designed to cater to your specific interests and time constraints.

Price for all private tours is additional 45.000 ISK with minimum of 3 persons.

 

Small group

If otherwise not stated, for most of our tours the max guide to client ratio is 1:14

 

Minimum number of passengers

There is a minimum of 2 people for most of our trips, we usually run the trips on the guaranteed departure dates. If you are interested in some trips and are travelling solo we can put you on waiting list and contact you if more people book the trip.

Few of our tours have the minimum of 3 persons. The reason for this is the nature and logistics of the tour. We can put you on waiting list and contact you if more people book the trip.

 

A few words about travel insurance

As with any and all world travel, we strongly recommend that you buy a travel insurance policy in your home country that covers your cost should you have to cancel on short notice. This kind of travel insurance is not expensive and frequently covers other risks. In general, travel insurances are a good idea to have when you are on the move in the world.

 

Currency exchange 

All prices are in ISK (Icelandic Krona) and all invoices are in ISK.

If requests are in any other billing currency, Southcoast Adventure reserves the right to add an exchange surcharge to the package price before the final payment has been made in case of any currency fluctuations. After the final payment has been made no surcharges will be applicable.

 

Personal belongings
Passengers are responsible for the safety of their own belongings. We accept no responsibility for loss or damage to personal belongings or baggage.

 

What is the age limit to go snowmobiling?
To drive the snowmobile, you need a valid international car driver’s license. For sitting at the back of the snowmobile, the age limit is 6 years old.

All adventure trips are undertaken on the responsibility of its participants. Southcost Adventure does not assume any responsibility for accidents that are caused by its customers or can be traced to their own actions. 

All adventure trips are weather and condition depended and we reserve the right to change your itinerary or cancel your trip last minute with your safety in mind.

Pick up

Our main pick up / departure point is from Gljúfrabúi base. Road 249. With most of our tours starting at 10:00.

We offer pick up in Hvolsvöllur and Hella (post codes 850, 851, 860 and 861) with no extra charge to tour price, for most of our tours.

If our tour does not offer pick up in Hvolsvöllur and Hella area, you can add pick up for 2.500 ISK per person.

Hvolsvöllur and Hella Hotel pick up´s start at 09:30, for 10:00 departure. Please note that it can take 30 minutes for us to arrive.

We offer pick up in Selfoss and Vík (post codes 800, 801, 870 and 871) with extra charge of 5.000 ISK per person

Selfoss and Vík Hotel pick up´s start at ca. 09:00, for 10:00 departure. Please note that it can take 30 minutes for us to arrive.

We offer pick up in Reykjavík area with extra charge of 10.000 ISK per person

Reykjavík Hotel pick up´s start at 08:00, for 10:00 departure. Please note that it can take 30 minutes for us to arrive.

Please contact us for customized pick up´s and departures.

Drop off

We offer drop off in Hvolsvöllur and Hella (post codes 850, 851, 860 and 861) with no extra charge to tour price, for most of our tours .

If our tour does not offer drop off in Hvolsvöllur and Hella area, you can add drop off for 2.500 ISK per person.

We offer drop off in Selfoss and Vík (post codes 800, 801, 870 and 871) with extra charge of 5.000 ISK per person

We offer drop off in Reykjavík area with extra charge of 10.000 ISK per person.

Please contact us for customized drop off´s.

Difficulty Ratings

Easy, moderate, challenging …

What does this really mean? Below you can read the definitions we use for our ratings. We hope this will help you get an idea of the trip difficulty to make sure you choose a trip that suits you best.

Easy

Suitable for most people in fair condition. You have to be able to walk on uneven surface and hike for at least 2 – 3 hours at a slow pace, with breaks. Trails are generally of good quality and glacier travel at a relatively low angle.

Moderate

Suitable for those in good condition who are able to walk for about 4 hours at a low or moderate pace. Trails are generally of good quality and glacier travel at a relatively low angle.

Challenging

For someone in good hiking condition and with experience of hiking. Trails generally in fair conditions but some parts of the tour might be off track. Glacier/snow travel can be on uneven ground with challenging sections. Increased distance. We recommend guests have the ability to cover 12 km a day on rugged trails and snow.

Demanding

Only a few of our trips are defined as Demanding. Hence most of our tours are rated Easy, moderate or challenging.

Demanding tours are for someone in very good hiking and physical condition. Trails generally in fair conditions but large sections of the tour might be off track. Glacier/snow travel on uneven ground with some challenging sections. Increased distance. We recommend guests have the ability to cover 20 km a day on uneven trails and snow. A significant increase in elevation and some technical difficulty should be expected.

Equipment needed can vary greatly from season to season as well as the length of your tour. The following list can be used as a guideline for our trekking, hiking and longer Snowmobile tours in Iceland.

Try to pack as light as possible and take only essentials. Excess baggage can be a burden to you and to our support crew. Keep in mind that there are limits on how much your duffel bag can weigh because the weight restrictions on international and domestic flights are usually around 20 kg.

Luggage for multiday tour and longer journey with assistance vehicle
  • – Extra bag clearly marked with your name can be kept at your Reykjavik accommodation.
  • – Large duffel bag (60/80 liters) sturdy and water-resistant, not exceeding 15 kg
  • – Daypack (30 to 50 liters)
Clothing

You will need to bring comfortable and adequate clothing to protect you from the cold and wet weather. Wool, synthetics, and wool/synthetic blends are good. We discourage the use of cotton, as this does not insulate against cold or wet conditions. When camping, tents are provided. You will be responsible for bringing your mattress and sleeping bag.

When layering, the innermost layer should be long underwear. The middle layer can be a synthetic turtleneck or wool shirt, and pants. The outermost layer should be a synthetic jacket, and/or a good quality Gore-Tex wind/rain parka and over-pants.

For quantities for each item listed, use your own judgment, based on the expected weather conditions and overall packing/weight restrictions for your luggage.

  • – Regular underwear. Synthetics are easier to wash and dry
  • – Synthetic or wool thermal underwear
  • – Long-sleeved, synthetic or wool shirt
  • – Short-sleeved synthetic or cotton/synthetic T-shirts
  • – Medium-weight synthetic fleece sweater or jacket
  • – Full-length pants, quick-drying synthetic fabric
  • – Down jacket from mid-August to September (optional)
  • – Hiking shorts, quick-drying synthetic fabric
  • – Pile/fleece pants, ideal for around the camp
  • – Sun & rain hat
  • – Woolen hat
  • – Gloves (wool or pile)
  • – Waterproofed shell gloves
  • – Medium weight synthetic socks
  • – Gore-Tex rain/wind parka
  • – Gore-Tex rain/wind pants
  • – Hiking boots, medium-weight, all leather, with padded ankle, good arch support, and a lug sole traction. – — Your hiking boots should be waterproof, well broken in, and suitable for rocky terrain or possibly snow.
  • – Comfortable shoes to wear when not hiking.
  • – Teva-type sandals and/or neoprene socks/shoes for river crossing. Absolutely recommended!
  • – Gaiters. Highly recommended!
Travel Accessories
  • – Comfortable sleeping bag +10°C to –10°C
  • – Sleeping mattress (recommended)
  • – Pillow if you can’t sleep without it (optional)
  • – 1-to-2 liters capacity unbreakable water bottle or thermos
  • – Headlamp or small flashlight with spare batteries (daylight getting shorter around August)
  • – Toiletry kit—soap, toothbrush, etc.
  • – Sunglasses
  • – Spare pair of prescription glasses, prescription sunglasses, or contact lenses (but not only lenses)
  • – Sunscreen and lip protection (The sun in Iceland is much more intense than you probably imagine)
  • – Personal first aid kit
  • Optional Travel Accessories
  • – Hiking poles. Highly recommended
  • – Binoculars
  • – Repair kit with needle, thread, and safety pins
  • – Your favorite snack food such as raisins or chocolate
  • – Protein supplements for vegetarian
  • – 1 or 2 good bottles of wine or a bottle of something stronger
Additional gear for backpacking tours
  • – 1 set eating utensils with bowl
  • – Pocketknife – multi-tool
  • – Thermo bottle 0.75L – 1L

Gljúfrabúi base ( Hamragarðar )
Road 249
( Next to Seljalandsfoss )
Tel: +354 866 7532
www.southadventure.is
GPS:
  N 63°37’15.9″
  W 19°59’22.7″